SUGGESTED LIST OF KEY PERFORMANCE INDICATORS FOR MONITORING TOWN CENTRE MANAGEMENT
1. Capturing customers Promotion: - Overall quality of promotional programme.
- Programme of events. -
Christmas programme. 2. Catering for customers Quality of access:
- Access 9.30 a.m. to 4.30 p.m.
- Access for buses (lanes & journey times). -
Frequency & coverage of catchment. Management of car parking: - Quantity.
- Method of control/payment. -
Free short stay provision.
- Pricing structure. -
Security.
- Quality. -
Balance between short & long stay.
Retail offer:
- Retail mix. - Support for Sunday & late night shopping. Character of the place: - Quality, character & condition of buildings.
- Extent & quality of pedestrianisation. -
Disruption & duration of streetworks.
- Vacant property. 3. Caring for customers Facilities:
- Toilets: provision & cleanliness. -
Baby changing & shopmobility.
Clean and safe:
- Street cleaning. -
Quality of streetscape maintenance.
- Graffiti removal. - Street security & car park security.
- Police presence & participation.
- Vagrancy & begging. Manager's role:
- Monitoring footfall. -
Frequency of visits & newsletters to businesses.
- Level of business participation in the programme.
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